| Can
you be understood if you don’t understand?
Adopt
an emotionally resilient attitude to make it happen.
Blocks
in business usually involve conflict. This can be conflict within,
manifesting as cognitive dissonance, as well as conflict with
others.
Resolution
can be found by considering what is ultimately important to both
parties, or to use jargon, “values”.
Unfortunately
when terms like “values” seep into corporate life
they can rapidly lose lustre and become a part of a bland landscape.
Use the term too often and people roll their eyes or worse, feign
interest. The term has been used and, some say, abused at a macro
level in vision and mission statements and at a micro level within
change programs.
Fundamentally
“values” are a representation of what is ultimately
important to you. Anything attached to importance conjures up
emotion. Emotions are representations of feelings. If you are
human you have them!
Conflict
is emotional and where emotion resides rational thinking races
away. Do you feel it? When someone offends, you often feel it
before you even think it. It is most likely a clash of values.
A crucial
aspect of emotional resilience is about owning your emotions and
about being able to direct your responses.
This
means having a strategy to immediately get that you are reacting
emotionally, being able to own it and know that the other person
is also doing so, and being able to find a position of wisdom
and influence to resolve the situation.
Your values
are “right” for you, not simply “right”
in the broader sense. As soon as you begin to be curious about
the other person’s values, what is important to them in
this context, you begin understand. This sets you on a path to
resolution, wisdom and being understood.
How
wisely do you behave? And… How quickly does the wisdom kick
in - before you respond or somewhere in the midst of an ongoing
conflict when someone must take a stand to resolve it?
Reply
to me on my Blog,
I would love your stories and feedback…
People
tell me they love the podcasts. For a newly posted free 5-minute
mentor session click
here. And remember, all my podcasts are available free on
iTunes.
I
look forward to connecting with you on my Blog
and on Business!
Noelene
Dawes
News:
Maxi
motivation in moments on our website and on Twitter:
Two different selections available daily. Noelene's original statements
and questions to help you deal with the day every day.
MiniMotivators
on website
and Twitter
Noelene
Dawes
on Twitter
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